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May 23, 2006
In Reply Refer To:
8300 (250) P
Information Bulletin No. 2006-095
To:                   All State Directors 
                        Attention: National Landscape Conservation System Director
                        Recreation and National Landscape Conservation System Program Leads

From:              Division Chief, National Recreation and Visitor Services Division
Subject:           Bureau of Land Management 2007 Visitor Satisfaction Survey                                                  DD: 08/18/2006

Program Area
: Recreation, Travel, Tourism, Visitor Services, National Landscape Conservation System, and Management Systems

: This Information Bulletin (IB) documents the decision to continue the Bureau of Land Management (BLM) Visitor Satisfaction Survey through calendar year 2007. This IB requests that each State Director, except the Eastern States Director, in collaboration with their State Recreation Program and National Landscape Conservation System (NLCS) Program Leads, select two sites in their respective area of jurisdiction for visitor satisfaction surveying. The Eastern States Office may also participate at their discretion.  

The annual visitor survey provides the BLM with both data for reporting results using national performance measures required under the Government Performance and Results Act (GPRA) of 1993 and information regarding visitors’ satisfaction with value for fees paid. This survey also gives BLM site managers vital information on visitor satisfaction with facilities, interpretation/education programs and materials, road/trail maintenance, staff service, and general recreation management.

: Each State (except Eastern States) is asked to complete the following steps:
1); Review Visitor Survey Instrument (Attachment 1) and Survey Sampling and Instructions for On-Site Visitor Survey Administration (Attachment 2).
2)Select two sites/areas that can be sampled in 2007 within a two-month time period during January 15, 2007 – August 31, 2007 in accordance with survey instructions developed by the University of Idaho. Selected sites can be either fee or non-fee, and may be a National Landscape Conservation System (NLCS) unit. In choosing these two sites/areas, please consider the following requirements:
·Select sites that have adequate visitation during the two month survey time period. It is necessary to distribute approximately 350-400 survey instruments per site to potential respondents; therefore, each state must select sites with adequate visitation to meet this requirement.
·Select sites that either have adequate onsite staffing or can otherwise provide staff to distribute the surveys in accordance with directions from the University of Idaho. Volunteers may be used in this process.
·Select sites where the BLM has made an investment to provide recreation opportunities and benefits, since BLM is asking for survey respondents to report on their satisfaction with BLM’s recreation management activities. Surveying these types of sites will best allow the BLM to understand how effectively its management is meeting the public’s needs.
·Select one site/area, if possible, that provides interpretive programming and/or facilities. It is strongly recommended to choose such a site so that BLM can meet the anticipated Departmental changes in reporting GPRA information on interpretive efforts.
3)Complete a Site Profile (Attachment 3) for each of the two sites/areas selected.
4)Submit the completed Site Profiles to Victoria “Vicki” Josupait, Outdoor Recreation Planner, NSTC, at victoria_josupait@blm.gov by the August 18, 2006 deadline.

Once each state’s site/area nominations have been approved by the National Recreation and Visitor Services Division, the site selections will be forwarded to Principal Investigators, Dr. Steve Hollenhorst and Jennifer Hoger at the University of Idaho, who in turn will get in touch with the site contact person named on the site profile to develop a sampling procedure. The following will then take place:
1)The University of Idaho will print the computer scannable surveys with the site name and ship them, along with the locked drop boxes, directly to the site contact person. The site management will oversee the administration of the survey on their site during the two-month sampling period between January 15, 2007 and August 31, 2007. It is necessary to distribute approximately 350-400 survey instruments per site to potential respondents.
2)Once the sampling is completed, the locked drop boxes containing the returned surveys will be shipped to the University of Idaho.
3)The survey data will be entered and analyzed by the University of Idaho. Data relating to BLM national GPRA reporting measures will be available to the BLM by late September 2007. The final and comprehensive national and site specific reports will be delivered to BLM by the end of December 2007.
Timeframe:Each State Office should submit a completed Site Profile (Attachment 3) for each of their two site selections by the August 18, 2006 deadline.
Budget Impact: The BLM Washington Office has a $67,700 contract with the University of Idaho to print the survey (individualized with BLM site names), provide surveys and locked drop boxes for completed surveys, establish a sampling protocol for each site, oversee the sampling process, enter data, analyze the data, and prepare both national and site reports on the results. In addition, administering the survey will require 80 – 140 hours of paid staff or volunteer time at each of the 22 sites selected to participate in the survey.
Background:The BLM Visitor Survey has been conducted annually since 1999 (with the exception of 2002). The 2007 survey instrument meets both the new OMB guidelines and the Department of the Interior’s expedited OMB clearance for customer satisfaction surveys. 
Annual visitor surveys are required as part of the Annual Performance Plan mandated under GPRA that stipulates meeting explicit long-term goals related to Recreation and National Landscape Conservation System customer satisfaction measures.
Manual/Handbook Sections Affected: No manuals or handbooks are affected.
Coordination: Coordination has included the National Recreation and Visitor Services Division (WO250), the National Landscape Conservation System (WO170), and the National Science and Technology Center (NSTC).
Contacts: For more information on the 2007 recreation customer surveys please contact either Bob Ratcliffe, Division Chief, National Recreation and Visitor Services Division, (202) 452-5040 or Victoria “Vicki” Josupait, Outdoor Recreation Planner, National Science and Technology Center (303) 236-6313.
Signed by:
Authenticated by:
Robert T. Ratcliffe
Robert M. Williams
Division Chief, Recreation Visitor Services
Division of IRM Governance,WO-560
3 Attachments

Last updated: 10-21-2009