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United States Department of the Interior
Montana State Office
5001 Southgate Drive
Billings, Montana 59101-4669

 November 2, 2008

In Reply To:
8300 (924.2) P                                               
Instruction Memorandum No. MT-2008-015
Expires: 9/30/09
To:      Field Manager, Lewistown Field Office
         Field Manager, Dillon Field Office
From:    State Director
Subject: Bureau of Land Management 2008 Visitor Satisfaction Survey
        (WO IB 2008-007)                                      DD: 11/14/2007
Program Area: 1220–Recreation
Purpose: To meet requirements of WO IB 2008-007, BLM 2008 Visitor Satisfaction
Policy/Action: Montana/Dakotas BLM selected the Upper Missouri River Interpretive Center and a site in the Dillon Field Office for completion of the 2008 Visitor Satisfaction Survey. Both sites need to complete and return the Site Profile by November 14, 2007.  The instructions for On-Site Visitor Survey Administration and the Site Profile – 2008 Visitor Survey form are attached to the subject WO IB.
Timeframe: Please send your completed Site Profile form to Christina Miller by November 14, 2007.
Budget Impact: Minimal. Each site will be given $2,500 to assist with the survey.
Background: The WO is requesting two sites per state for the FY 08 Government Performance and Results Act (GPRA) Visitor Satisfaction Survey, to be completed between January 15, and August 31, 2008.  One site must provide interpretive programming and/or facilities.  The field office must pay the staff time or use volunteers to contact visitors.  The MT 1220 subactivity sheet has set aside $2,500 per site to administer this survey. 
The WO is paying for all developing and processing of the survey.  Reasons for choosing the Upper Missouri River Breaks Interpretive Center and one of the sites in Dillon Field Office are:
      1. We need a site that receives good visitation to meet the statistic guidelines.  The site can either be a fee or non-fee site.  Both the     Pompeys Pillar National Monument and the Garnet Visitor Center have been surveyed in the last 2 years for the interpretive requirement. The Butte, Lewistown, and North Dakota (Schnell Recreation Area) sites have been surveyed the last 3 years for the non-interpretive requirement.
      2. We need a site where there are personnel (volunteers, permanent     staff, and seasonals) who can administer this survey.
A minimum of 8 sampling days should be used to collect the 350–400 surveys.  A sampling day should consist of a 4-hour period of time that may occur in the morning, afternoon, or evening, depending on visitation to that site.  This may be extended for areas that have sporadic visitation throughout the day.  Select sampling days that represent a mix of weekend days and weekdays spread out across the sampling period. Thus, a minimum total of 32 hours of sampling is needed, plus some hours to mail the surveys to the University of Idaho.
Manual/Handbook Sections Affected:  None.
Coordination: National Recreation and Visitor Services Division (WO-250),
Branch of Land Resources (MT-924), Dillon Field Office (MT-050), and Upper Missouri River Breaks National Monument (MT-066).
Contact: Direct any questions you might have regarding this survey to Christina Miller at (406) 896-5038.
Signed by: Gene R. Terland, State Director
Authenticated by: Kathy Iszler, Staff Assistant (MT-924)
1 Attachment
    1-WO IB No. 2008-007 (8 pp in its entirety)
Distribution w/Attm.
Assistant Field Manager, Havre FS – 1
Assistant Field Manager, Glasgow FS – 1
SOMT – 1

Last updated: 06-28-2012