U.S. DEPARTMENT OF THE INTERIORBUREAU OF LAND MANAGEMENT
UNITED STATES DEPARTMENT OF THE INTERIOR
BUREAU OF LAND MANAGEMENT
WASHINGTON, D.C. 20240
October 25, 2012
In Reply Refer To:
8300 (WO-250/OC-570) P
EMS TRANSMISSION 11/14/2012
Information Bulletin No. 2013-004
To: All State Directors and Assistant Director, NLCS and Community Partnerships
Attn: Recreation and National Landscape Conservation System Program Leads
From: Division Chief, Recreation and Visitor Services
Subject: Bureau of Land Management 2013 and 2014 Visitor Satisfaction Survey DD: 12/07/2012; DD: 02/28/2013
This Information Bulletin (IB) documents the decision to continue the Bureau of Land Management (BLM) Visitor Satisfaction Survey through calendar year 2014. This IB requests that each state director in collaboration with their State Recreation Program and National Landscape Conservation System (NLCS) Program Leads, select two sites in their respective area of jurisdiction for visitor satisfaction surveying. The Eastern States Office may also participate at their discretion.
The annual visitor survey provides the BLM with both data for reporting results using national performance measures required under the Government Performance and Results Act (GPRA) of 1993 and information regarding visitors’ satisfaction with value for fees paid. This survey also gives the BLM site managers vital information relative to visitor satisfaction with facilities, interpretation/education programs and materials, road/trail maintenance, staff service, and general recreation management.
Each state is asked to complete the following steps:
Once each state’s site/area nominations have been approved by the National Recreation and Visitor Services (NR&VS) Division, the site selections will be forwarded to the Principal Investigator, Jennifer Hoger Russell at the University of Idaho, who in turn will get in touch with the site contact person named on the site profile, to develop a sampling procedure. The following will then take place:
Each state office should submit a completed FY 2013 Site Profile (Attachment 3) for each of their two site selections by December 7, 2012. Each state office has the option to submit an additional Fall FY 2014 Site Profile (Attachment 4) for one or two additional site selections by February 28, 2013.
The BLM Washington Office has a $65,000 contract with the University of Idaho to print the survey (individualized with BLM site names), provide surveys and locked drop boxes for completed surveys, establish a sampling protocol for each site, enter data, analyze the data, and prepares both national and site reports on the results. In addition, administering the survey will require approximately 100 hours of paid staff or volunteer time (surveying and administration) at each of the 22 sites selected to participate in the survey. However, depending upon annual visitation, site type, the number of surveys to administer, travel time from/to the field office, and level of effort, it may take substantially more than 100 hours to complete the survey.
The BLM Visitor Survey has been conducted annually since 1999 (with the exception of 2002). The 2013/2014 survey instrument has been approved by the Office of Management and Budget for use through 2014.
Annual visitor surveys are required as part of the Annual Performance Plan mandated under GPRA which stipulates meeting explicit long-term goals related to Recreation and NLCS customer satisfaction measures.
Coordination has included the NR&VS Division (WO-250) and the NOC-DRS (OC-570).
For more information, please contact either Kevin Chesley, Outdoor Recreation Planner,
WO-250, by telephone at 202-912-7254, or by email at firstname.lastname@example.org or David Baker, Outdoor Recreation Planner, NOC/DRS, by telephone at 303-236-6313 or by email at email@example.com.
Signed by: Authenticated by:
Andy Tenney Robert M. Williams
Division Chief, Division of IRM Governance,WO-560
Recreation and Visitor Services
|Last updated: 11-14-2012|
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