U.S. DEPARTMENT OF THE INTERIORBUREAU OF LAND MANAGEMENT
UNITED STATES DEPARTMENT OF THE INTERIOR
BUREAU OF LAND MANAGEMENT
WASHINGTON, DC 20240
November 14, 2011
8300 (WO-250/OC-570) P
EMS TRANSMISSION 11/23/2011
Information Bulletin No. 2012-016
To: All State Directors and National Landscape Conservation System Assistant Director
Attn: Recreation and National Landscape Conservation System Program Leads
From: Division Chief, Recreation and Visitor Services
Subject: Bureau of Land Management 2012 Visitor Satisfaction Survey
This Information Bulletin (IB) documents the decision to continue the Bureau of Land Management (BLM) Visitor Satisfaction Survey through Calendar Year 2012. This IB requests that each state director (except the Eastern States Director), in collaboration with their State Recreation Program and National Landscape Conservation System (NLCS) Program Leads, select two sites in their respective area of jurisdiction to conduct a visitor satisfaction survey. The Eastern States Office may also participate at their discretion.
The annual visitor satisfaction survey provides the BLM with both data for reporting results using national performance measures required under the Government Performance and Results Act (GPRA) of 1993 and information regarding visitors’ satisfaction with value for fees paid. This survey also provides BLM site managers vital information relative to visitors’ level of contentment with facilities, interpretation/education programs and materials, road/trail maintenance, staff service, and general recreation management.
Each state (except the Eastern States) is asked to complete the following steps:
Once each state’s site/area nominations have been approved by the National Recreation and Visitor Services (NR&VS) Division, the site selections will be forwarded to the Principal Investigator, Jennifer Hoger Russell at the University of Idaho, who will then communicate with the designated site contact person to develop a sampling procedure. The following will then take place:
Each state office should submit a completed Site Profile (Attachment 3) for each of their two site selections by December 2, 2011.
The BLM Washington Office has a $65,000.contract with the University of Idaho to print the survey (individualized with BLM site names); provide surveys and locked drop boxes for completed surveys; establish a sampling protocol for each site; enter data; analyze the data; and prepare both national and site reports on the results. In addition, administering the survey will require 80–140 hours of paid staff or volunteer time at each of the 22 sites selected to participate in the survey.
The BLM Visitor Survey has been conducted annually since 1999 (with the exception of 2002). The 2012 survey instrument has ongoing month-to-month OMB approval, as the Department awaits renewal of the expedited (generic) clearance process.
Annual visitor surveys are required as part of the Annual Performance Plan mandated under GPRA which stipulates meeting explicit long-term goals related to Recreation and NLCS customer satisfaction measures.
Coordination has included the NR&VS Division (WO-250) and the NOC-DRS (OC-570).
For more information, please contact Daniel Brown, Program Analyst, WO-250, at 202-912-7255 or David Baker, Outdoor Recreation Planner, NOC/DRS, at 303-236-6313.
Signed by: Authenticated by:
Andy Tenney Robert M. Williams
Division Chief Division of IRM Governance,WO-560
Recreation and Visitor Services
|Last updated: 11-25-2011|
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