Integrated Conflict Management System

The Department of Interior (DOI) CORE PLUS program is an integrated conflict management system which is broader than an alternative dispute resolution (ADR) program. The effective management of conflict in the workplace is the shared responsibility of all DOI employees. The system’s goal is to create an environment throughout the organization for raising all kinds of concerns, listening and being heard respectfully, and solving problems effectively.

The CORE PLUS process is voluntary, informal and confidential, addresses all types of employment concerns, improves communication and reduces tension. It helps participants focus on their values and interests to develop solutions that work for everyone using trained impartial third party conflict resolution neutrals.

Program Benefits:

• Provides for the timely and satisfactory resolution of conflict at the lowest possible level and in the most cost-effective manner
• Embodies principles of fairness, equity, respect and accessibility
• Decreases the reliance on adversarial processes
• Is proactive (not reactive)
• Respects the rights and interests of all stakeholders
• Values conflict as a source of information and change

DOI’s Office of Collaborative Action and Dispute Resolution Website

BLM ADR/Conflict Prevention Program

Departmental Manual: 370 DM 770 - Conflict Resolution PLUS Program