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WRITING USER-FRIENDLY DOCUMENTS

1.  Summary of Techniques

Engage your readers Engaging your readers sends a message that you have considered who they are and what they need to know. When you communicate a concern for your readers' needs, they are more likely to be receptive to your message. When your document is plainly written, your readers are more likely to-- Understand what you want and take appropriate action Focus on key information Believe that you are concerned with their needs