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Dispatcher Receives National Award

by Mark Jacobsen, Miles City Field Office

Amy Lancaster 

BLM Miles City Field Office Senior Fire Dispatcher Amy Lancaster received the 2007 National Excellence in Dispatching Award March 11 in Butte.
Photo by Mark Jacobsen

Miles City Field Office Senior Fire Dispatcher Amy Lancaster was awarded the 2007 National Excellence in Dispatching Award during a surprise ceremony March 11 in Butte, marking the first time the prestigious award has been given to a Montana fire dispatcher.

The annual Excellence in Dispatching Award is an interagency award that recognizes individual excellence and contributions to wildland firefighting dispatch and coordination operations.

The award nominees come from any level of the national dispatch or coordination system. Selection criteria were based on five elements: technical proficiency, follow through, attitude and customer service, contributions to the national mobilization operation system, and accomplishments from the previous year.

Lancaster seemed a bit taken back.  “It’s an honor, that you do get recognized for the work that you do,” she said in an interview.

Unaware that she had even been nominated, Lancaster was presented with the engraved glass crystal award in front of her peers during a dispatcher meeting.

BLM Assistant Center Manager Chuck Wamack, from the National Interagency Coordination Center in Boise, Idaho, presented the award.

“Everyone else was on break and I was up at the front of the room with some other people getting ready to present this award,” he said. “I looked down and there was Amy, sitting down and working. It was very appealing to be able to present this award to Amy.”

“Amy has an incredible work ethic and is always seeking ways to improve our business practices to meet the needs of the customer,” said Wamack in an earlier email announcing the presentation. “This award recognizes Amy for her superior performance and contributions to the dispatch community.”

Lancaster oversees the operation of the BLM initial attack dispatch center in Miles City. Her varied duties include coordination between the aviation desk and other Eastern Montana Fire Zone initial attack dispatchers. The center coordinates federal, state, and local fire fighting resources, keeps them apprised of local conditions, and liaisons with the fire duty officer to provide for effective suppression efforts.

Lancaster’s award marks a milestone for the Montana BLM according to Miles City Dispatch Center Manager Gloria Gunther.  “A dispatcher from eastern Montana has never received this national-level award before,” said Gunther. “The fact that she was selected as the Northern Rockies candidate was a big deal. Quite frankly she’s a top-notch dispatcher.”

For more BLM Miles City Fire Dispatch Center information visit: